The Whangarei team was given the highly regarded accolade in recognition of their continued dedication to their clients and as a reward for their leadership in customer service in 2021. The team’s service has once again been ranked in the top one per cent in all of Ray White, by their own customers.
“Customer loyalty is deeply embedded in the culture of Ray White, and as a team, we are passionate about providing superior customer experience to every client. Having a customer satisfaction program in place as part of our strategy ensures that every person presents an opportunity for improvement and growth. We want to make sure that Ray White Whangarei is providing an unrivalled service at every step of the process.
I am so very proud of our team: From an internal office culture of connection, community and collaboration to our focus on service delivery for customers and clients, through to our international coverage and of course in these times of Covid and other uncertainty: it is culture that connects us and makes us strong. – As a company we are proud of our values that align us as a team, an office, a group and as a community. It is these strengths that continue to get our customers and our clients, more, and it is of that that we are most proud
‘Recognition for our commitment to customer satisfaction is an honour – it is without question the most important part of the service we provide.” Vanessa McKenzie, Director of Ray White Whangarei said
“We work for our customers – without compromise! . To be named one of Ray White’s top ten offices internationally (from 1,000 offices, over 11,500 team members, in over 10 countries) is a true honour. At the end of the day, our agents are dedicated to delivering the very best service to their customers. That’s our biggest success.” adds John Monteith, fellow Director.
The Net Promoter Score (NPS) forms the basis of Ray White’s Customer Satisfaction Program and is an internationally recognised customer loyalty metric. The formulation of NPS scores is based on customer feedback and ranges from negative 100 to positive 100.
Ray White Whangarei’s NPS ranking sits at positive 87, one of the highest scores in the group – with 89% of all respondents deemed ‘promotors’ (ie. rating the office either a 9 or a 10 out out 10).
Ray White Director, Dan White, said the award was an example of the drive for excellence in the group.
“We have seen a remarkable increase in engagement by both our members and clients in our customer satisfaction program this year. The benchmark to achieve recognition in our international customer satisfaction awards continues to rise.
“To our award winning offices, this recognises the dedication and hard work of everyone in your team to deliver the finest and most comprehensive experience for your clients. The leaders of these offices have created an outstanding environment in which everyone is deeply committed to the remarkable work they are doing for their clients,” Mr White said.