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Ray White Whangarei Wins International Clients’ Choice Awards

By Admin Whangarei

Ray White’s commitment to customer satisfaction was again in the industry spotlight, as the Ray White Whangarei team accepted another two Customer Satisfaction Awards at the annual Ray White International Awards, Connect 2022.

Customer loyalty is deeply embedded in the culture of Ray White.  The Net Promoter Score (NPS) forms the basis of Ray White’s Customer Satisfaction Program which this years’ Client Satisfaction awards were based on, and is an internationally recognised customer loyalty metric developed by Harvard. It is used globally by hundreds of thousands of companies, both large and small across many industries, measuring customer feedback and loyalty. It’s tried, it’s tested and it works.

Ray White have seen a remarkable increase in engagement by both their members and clients in their customer satisfaction program this year. The benchmark to achieve recognition in the international customer satisfaction awards continues to rise with Ray White Director, Dan White, acknowledging that the Client Satisfaction Awards were an example of the drive for excellence in the group.

The formulation of NPS scores is based on customer feedback and ranges from negative 100 to positive 100. Ray White Whangarei’s NPS ranking currently sits at positive 90, one of the highest scores in the group – with 90% of all respondents deemed ‘promotors’ (ie. rating the office either a 9 or a 10 out out 10). It is results like this which say the office awarded one of the Top 5 International Clients’ Choice Awards for the 2021/2022 financial year.  Elite agent Kelly Sackfield from the Ray White Whangarei sales team also received an award for Top 5 Client’s Choice Award Winners at an agent level, with an NPS score of 95 for the financial year.

Kelly is widely known for her professionalism, hardworking nature and unrelenting commitment to exceptional customer service, and has built an award-winning reputation in the real estate industry. In a career now spanning over 15 years, her passion for people and property is evident – with repeat business and referrals testament to her service, skills, integrity and unwavering commitment to her clients long-term success.

“Well respected in the industry, both Kelly’s clients and colleagues know she is a woman of her word, her client feedback, by way of her NPS results, are simply one of the best endorsements of her work.  This achievement is testament to her continued dedication to her clients and leadership in customer service. She works hard to be the best she can be every day and consistently achieves results above and beyond her clients’ expectations. To be recognized from over 11,500 international team members is a true honour.” said John Monteith, Director of Ray White Whangarei.

“As a team, we are passionate about providing superior customer experience to every client. Having a customer satisfaction program in place as part of our strategy ensures that every person presents an opportunity for improvement and growth. We want to make sure that Ray White Whangarei is providing an unrivalled service at every step of the process.” said Vanessa McKenzie, Director of Ray White Whangarei.

‘Recognition for our commitment to customer satisfaction is an honour – it is without question the most important part of the service we provide. To have this recognition at an international level solidifies in our minds that we are doing the right thing” she adds.

“We are so very proud of Kelly, and our entire team: From an internal office culture of connection, community and collaboration to our focus on service delivery for customers and clients: it is culture that connects us and makes us strong. – As a company we are proud of our values that align us as a team, an office, a group and as a community. It is these strengths that continue to get our customers and our clients, more, and it is of that that we are most proud.

“To have our team’s service ranked so highly, and by our own customers, has to be one of the best accolades we could receive.  At the end of the day, our agents are dedicated to delivering the very best service to their customers. That’s our biggest success.” adds Allan Sykes, Director of Ray White Whangarei.

“We are proud to be a part of the Ray White family, and will continue to strive to be the best we can be every day – for our members and customers.  But for now we congratulate all the winners and finalists at this years awards, and say “thank you” to all our customers for choosing to work with us.”

Read more about Ray White Whangarei’s Industry Accolades
> Awards

Read more about Kelly Sackfield
> Kelly Sackfield

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